“Shaping a Global Smash: Thomas Lund on BWF’s Vision, Digital Evolution, and Expanding Badminton’s Global Appeal”

In the fast-evolving landscape of global sports, the Badminton World Federation (BWF) stands out for its commitment to growing the sport and creating a deeper connection between fans and athletes. At the helm of this transformative journey is Thomas Lund, Secretary General of the BWF, who has been instrumental in shaping the organization’s vision.

In an exclusive interview with iSportConnect’s Taruka Srivastav, Lund delves into the strategies driving BWF’s success—ranging from innovative digital campaigns and influencer collaborations to fostering global stars like Viktor Axelsen and P.V. Sindhu. He also sheds light on BWF’s efforts to balance tradition with digital transformation, expand into untapped regions, and build lasting partnerships that fuel the sport’s growth. We uncover how BWF is not just navigating the complexities of a global fanbase but also setting new benchmarks in sports governance and engagement.

What is the current vision for BWF’s brand, and how has this evolved over recent years?

The BWF Vision is “Giving every child a chance to play badminton for life.” This has been our position for several years, with minimal change to the wording.

What are the main goals of BWF’s commercial and communication strategy, and how do you ensure these align with the organization’s overall mission?

As part of this vision, we strive to get more and more people picking up a racket around the world. Our communications strategy sits not too far from this, whereby we aim at “Getting as many people talking about badminton as possible – with a focus on youth”, whether online via digital media platforms or through traditional means. While mass participation is very important to our sport, we know that the gateway to the masses and new fans is through our superstar athletes. We, therefore, have a huge focus on bringing these two vital stakeholder groups closer together – fans and players. The Marketing & Communications Department is very much geared towards supporting this and the promotion of our core commercial products, which generate the most eyeballs and attention – the BWF World Tour, BWF World Tour Finals, and BWF Major Championships. To increase this ‘Star Player’ impact around these events, we’ve also invested heavily in the digital and social media education of athletes, providing them with the tools and guidance required for them to be the global ambassadors we need them to be.

How does BWF position itself differently from other sports organizations to attract both global and local audiences?

We have been very conscious of our tone when facilitating this connection between fans and players. We’ve wanted a ‘for a fan, by a fan’ dynamic on platforms like Instagram and TikTok positioned well away from the traditional Federation voice. This is so our point of engagement with the younger fans is more authentic and caters their consumption habits and preferences. This includes engaging and replying to fans in their native language where relevant. This has not always been easy to maintain, and is hence why not all Federations try it, but we feel we have been able to strike a unique balance.

Badminton has a large fan base in Asia. How does BWF work to engage fans in other regions and make badminton a truly global sport?

Our approach through social media particularly is aimed at ensuring we have a global approach.  Tonality and recognition of cultural differences and resonance is essential. The sport of badminton has a significant following outside of Asia, although much work is being done to increase the market share on traditional broadcast platforms. Establishing stars that transcend the game into multiple territories is another key factor to help open doors for us, and this links to some of the points above about ‘Star Creation’. Viktor Axelsen and Pusarla V. Sindhu are examples of two  global stars we have right now who penetrate multiple markets. Getting next generational stars that are popular with fans worldwide is however essential for us to remain relevant in more places.

What are some innovative strategies BWF uses to attract younger audiences, particularly in the digital and social media age?

We have a robust Influencer and Content Creator strategy primarily focused on TikTok that we use to help us engage with a global audience, as well as to produce bespoke content to pockets of fans in North America, and other untapped markets. We’re also looking at facilitating special collaborations between our star athletes and professional TikTok publishers. We know that we can’t do everything ourselves, and we can’t expect to have a strong footprint everywhere immediately, so we’re currently partnering with other influential publishers and talent to help drive new traction for us.

How do you measure the success of your communication campaigns in engaging fans and driving growth?

We benchmark ourselves against other IFs, learn from them from a best practice point of view and strive to be better at all times. We have a track record of performing extremely well in this regards. We also have native and third-party measuring tools and software to track our KPIs.

What role does digital transformation play in BWF’s communication strategy, and how is it enhancing fan experience?

It is an ongoing process in the ever-changing world of the digital landscape and so it is an area we are working on daily to stay ahead of the curve at all times.

With the rise of OTT platforms, how is BWF approaching content distribution, and are there plans to expand beyond traditional broadcasting?

We are looking into all possibilities heading into our next commercial cycle especially in relation to what is happening in the digital landscape. Traditional broadcasting will remain a key pillar for an older audience, but as in the previous question, digital is essential to grasp, understand and act on in terms of content distribution, particularly for the younger audiences.

How do you balance the need for live event coverage with on-demand content for a global audience in different time zones?

We have several dedicated teams dotted around the world, plus our stable of Content Creators, that allows us to have the flexibility for an ‘always on’ content strategy.

What are some key criteria that BWF considers when forming commercial partnerships or sponsorships?

All commercial partnerships, whether media or sponsors, should be relevant to the continued growth of the sport at all times. Our driver is media relationships as through the broadcast platforms we are able to generate value for our sponsors on the BWF World Tour and BWF Major Championships.

How does BWF maintain relationships with sponsors and partners to ensure they gain maximum value from their association with badminton?

We are in daily contact with all of our commercial partners, whether direct through ourselves in Kuala Lumpur and on site at our tournaments, or through our partner agency Infront Sports & Media. Client servicing by BWF/Infront is an essential daily task and mantra.

Are there any recent partnerships you’re particularly excited about, and how will they add value for both BWF and the fans?

We value all of our partners regardless of the value of the deal with each. BWF does, however, enjoy several long-term partnerships, including with with TotalEnergies and HSBC, and they have contributed greatly to the progression and development of badminton over many years.

The protection of women’s sport and the politics of sex, gender & chromosome doping

Olympic running great Seb Coe has fired the starter’s gun in the race to be the next IOC president that could herald a turning point in women’s sport, says Michael Pirrie.

While the globally consequential US presidential elections recently concluded, the campaign to elect a new president of world sport has only just begun with Olympic middle distance running icon, Seb Coe, making the first move in the contest to become next leader of the International Olympic Committee (IOC), sport’s biggest world governing body.

And like the US elections, women’s concerns and issues look set to feature prominently in the Olympic presidential campaign.

Coe, president of World Athletics, the most important Olympic sport, has promised clear policies and procedures to give certainty and confidence around women’s sporting events if elected next IOC president.

“The protection of the female category, for me is absolutely non-negotiable,” Coe said during a series of recent interviews. 

“If you are not prepared to do that, and that is where the international federations need a lead to be taken, then you really will lose female sport and I’m not prepared to see that happen.”

Coe’s comments come after two boxers won gold medals in the women’s category at the Paris Olympics after being disqualified from earlier championships for reportedly failing gender chromosome tests. 

The controversy and politics surrounding the eligibility of the two boxers in Paris has become a new flashpoint for women’s sport  and in society. 

Coe is the first in the star-studded candidate field to declare a public position on the controversy, highlighting women’s sport as a key priority in his manifesto to lead the worldwide Olympic Movement.

The other six candidates vying to succeed the outgoing German president Thomas Bach include:

– Spain’s senior IOC and international federation executive Juan Antonio Samaranch Jr

-Zimbabwe’s Kirsty Coventry, Africa’s most decorated Olympic swimmer and athlete representative

-France’s David Lappartient, UCI president and Knight of Legion of Honour (France)

-Japan’s Morinari Watanabe, gymnastics and executive member of the Tokyo Olympic Games Organising Committee

– Sweden’s Johan Eliasch, president, International Ski Federation, and environmentalist 

– Jordan’s Prince Faisal bin Al Hussein, executive member of the Association of National Olympic Committees and IOC Executive Board member.     

The Paris boxing furore has become a landmark moment in world and Olympic sport.

The controversy has also become a pressing concern for women athletes and sporting bodies looking for guidance on gender eligibility rules and rights of women competing in major sporting events.

While the Paris boxing events did not involve transgender athletes, the controversy has quickly evolved into a wider debate over what defines a woman athlete, triggering an internation storm over gender, diversity, inclusion and equality in sport

This has led to concerns of ‘chromosomal doping’ and fears for the safety and welfare of women competing against athletes with sexual development disorders that provide significant advantages in strength, speed and endurance.   

The Paris firestorm over women’s boxing and gender issues was also part of a wider culture war involving transgender ideology and issues in society as well as women’s sport.

Algeria’s Imane Khelif, right, walks beside Italy’s Angela Carini after their women’s 66kg preliminary boxing match at the 2024 Summer Olympics, Thursday, Aug. 1, 2024, in Paris, France. (AP Photo/John Locher)

The wider cultural, social and community sensitivities from the gender identity storm that engulfed the Paris Games will also need to be managed by Olympic and other sports governing bodies and stakeholders

The fallout from the Paris women’s boxing competition has also become a global concern, attracting the attention of leading international bodies and institutions.

These include the United Nations, which has expressed concerns over the safety, fairness and rights of women in sport.

A post Paris report by a UN specialist on violence against women and girls has raised concerns about the welfare of  women athletes from “the intrusion of males in female only sports (which) undermines integrity and safety.”

The report, entitled ‘Violence Against Women and Girls in Sports,’ warns of the risks to women’s safety in gender diverse sporting competitions and environments.

The UN report sounds the alarm on “policies implemented by international federations and national governing bodies, along with national legislation in some countries, (which) allow males who identify as women to compete in female sports categories. In other cases, this practice is not explicitly prohibited and is thus tolerated in practice.”

The report says:  “To avoid the loss of a fair opportunity, males must not compete in the female categories,” and human rights positions “must continue to be consistent with science and fact.”

The UN report underscores the relevance of Coe’s concerns and position on protecting eligibility and participation of women in sport.

The UN report, troublingly, says: “According to information received by 30 March 2024, over 600 female athletes in more than 400 competitions have lost more than 890 medals in 29 different sports.” 

“It is absolutely vital that we protect, we defend, we preserve the female category,” according to Coe.

There is now growing pressure to resolve women’s gender and eligibility issues well before the next Summer Olympic Games in Los Angeles, and the matter will be a hot button for the next IOC president. 

Coe’s strong position on protecting women’s sport may also shape the campaign for the next IOC leader. 

Women’s sport is critical to the Olympic Games as the world’s flagship sporting event.

The Games has developed into the largest gender equal sporting event in the world.

Gender equality has been a major focus under Bach’s IOC leadership  with the Paris Olympics the most gender equal in history.   

The London 2012 Games, delivered by Coe and his organising committee, featured an equal number of sports for women as men for the first time. 

This included women’s boxing, in less gender diverse and more binary times for sport and society.  

The gender boxing shock that rocked Paris has prompted calls for gender identity and eligibility  procedures to be urgently reviewed. 

The system failed everyone in Paris – the women involved in the boxing competition and the two medal winning boxers who were raised as females and lived their entire lives identifying as women.

The Paris boxing competition is thought to have been compromised by agendas inside the International Boxing Association, with political and financial links and loyalties to Putin’s Russia.

The Kremlin had implemented a range of strategies designed to disrupt the Paris Games following restrictions on Russian athletes in response to Putin’s apocalyptic invasion. 

The war has led to the slaughter of many of Ukraine’s athletes and sporting officials among the thousands of civilians.

The involvement of the pro-Russian boxing federation is believed to have compromised the reliability of information available to Paris Games officials about the background and history of the two boxers designated as women, hampering investigations and decision making at the time of the Games.

Coe and World Athletics, along with World Aquatics, have been at the forefront of developing sex screening protocols to protect the integrity of sporting competitions for women.

The sex screening tests used by the two biggest sports at the Olympic Games helped Athletics and Aquatics to avoid boxing-like gender scandals in Paris and are likely to be more widely implemented in the countdown to Los Angeles. 

“There are circumstances in which sex screenings are however, necessary, legitimate and proportional in order to ensure fairness and safety in sport,” the UN report says.  

“Current technology enables a reliable sex screening procedure through a simple cheek swab  that ensures non-invasiveness, confidentiality and dignity,” according to the report.  

Coe’s early intervention also brings a focus to women’s sport more widely and other areas of urgent concern.

Despite a rapid increase in participation and explosion in sporting leagues, competitions, clubs, businesses, funding and opportunities in the sports sector, many women athletes continue to struggle in high-risk sports systems and environments, vulnerable to exploitation, sexual violence, racism and cyber abuse.    

The comments by Coe, the two-time Olympic gold medallist, are likely to see protection of women’s sport become a frontline issue in the campaign for the top job in world sport.

CONCLUSION

Coe’s early statements on women’s sport also demonstrate his ability to identify emerging issues that matter to the Olympic Movement and a willingness to address politically, socially, and culturally complex matters that will increasingly impact on Olympic sport. Coe’s commitment to protect women’s sport is significant for the IOC presidential campaign and what the future of women’s sport might look like under a Coe presidency.

It also indicates women’s sport is likely to be an agenda setting campaign issue. 

Coe’s early statements of intent to protect women’s sport have also given the presidential contender a first move campaign advantage.

Coe’s comments prioritise the integrity of Olympic sport and athletes as cornerstones of a potential Coe presidency, in a new era of rapid social, cultural and technological change.

Coe’s comments on women’s sport also reflect his laser like focus on the needs, conditions and security of athletes.

This has been Coe’s strategic approach in major roles and positions he has occupied in international sport that have been vital to the Olympic Movement in recent times. 

These include Coe’s leadership of the widely acclaimed London 2012 Olympic Games, London 2017 World Athletics Championships and other global competitions.

Coe has also brought in new sponsors, broadcasting and commercial deals and partners along with new events, sports presentation and competition formats, audiences and host cities for athletics, the signature Olympic Games sport.

This followed dramatic reform of the governance of track and field by Coe and his World Athletics board, restoring interest and confidence in the sport that had been fractured by the fallout from Russian doping and internal corruption within the old athletics governing body.   

Coe’s statements on women’s sport pave the way for similar announcements by fellow candidates in the high-quality field to identify key issues that will need to be addressed by the next president of the world’s foremost sporting body.

The author of this article Michael Pirrie has worked in senior positions of trust and responsibility for some of the world’s biggest and most complex sporting events and organisations, and was Executive Adviser to the London 2012 Olympic organising committee and chairman Seb Coe.

ATPI Sports Travel inks three-year deal with LCFC Women

ATPI Sports Travel has signed a new three-year partnership with LCFC Women, marking a significant step in supporting the team’s journey through their pre-season tour to Australia and the Barclays Women’s Super League (WSL) season.

This collaboration will see ATPI Sports Travel meticulously manage the travel and accommodation arrangements for LCFC Women’s players and staff, ensuring a seamless and stress-free experience.

Adam Knights, ATPI’s Regional Managing Director for Europe and the Middle East, expressed his enthusiasm for the partnership: “We are incredibly excited to partner with LCFC Women. The growth of the women’s game is phenomenal, and being a part of this journey is a privilege for ATPI Sports Travel. Our expertise in sports travel management allows us to provide tailored solutions, ensuring the team can focus on their performance without worrying about logistics.”

The partnership kicked off with LCFC Women’s pre-season tour to Australia, where ATPI Sports Travel expertly coordinated all travel and accommodation needs. Despite a tight schedule, the ATPI team successfully managed every detail, ensuring the squad’s preparation remained uninterrupted.

LCFC Women Director, Lisa Pearce, highlighted the importance of this partnership: “We are proud to partner with ATPI Sports Travel. Their ability to manage all logistics for our Australia trip swiftly and efficiently was impressive, especially given the busy schedule we faced. We look forward to working with ATPI Sports Travel in the coming seasons, confident that they will continue to provide the same level of excellence in all our travel arrangements.”

MotoGP unveils new brand identity

MotoGP has unveiled a bold new visual identity ahead of the 2025 season.

Crafted with the world’s largest independent design studio, Pentagram, the new identity represents a complete evolution of the brand, including artwork, motion, typeface, visual identity and verbal identity, designed to take the most exciting sport on earth into a new era.

From a motorsport to digital-first global entertainment brand, the new MotoGP™ is for every fan – those who’ve fallen in love throughout the sport’s 75-year history, as well as a new generation of fans.

The M in the new MotoGP™ logo takes inspiration from two bikes, at a lean, close to each other on track, as is unique to the sport. The ‘O’ suggests the wheels’ geometry, and the ‘T’ the rider between them. Human and machine. The ‘GP’ evokes the track and helps the logo retain its strong, sporty aesthetic.

Angus Hyland, Creative Director & Pentagram Partner said: “Working on the new MotoGP identity has been an incredible honour. It was great to collaborate with the MotoGP team to reimagine this iconic brand, and impossible not to get caught up in the excitement of the competition and the people that shape it. We hope fans around the world will embrace the new look and feel as MotoGP races into its next chapter.”

Carmelo Ezpeleta, CEO of Dorna Sports said: “We’re very excited to reveal our new identity and invite fans around the world to meet the new MotoGP. Working with Pentagram has been an incredible adventure leading to what we hope our fans will agree is an incredible result. A brand is more than a logo, and MotoGP is more than a sport. The process has taught us a lot about both and we’re very proud to show the world the results. The key question throughout has been, ‘What is MotoGP?’, both now and looking forward to who we want to be, and we hope this new identity communicates every aspect of that, from the speed to the passion and everything in between. This is MotoGP.”

Visa and Euroleague Basketball Announce Multi-Year Partnership

Euroleague Basketball and Visa, a world leader in digital payments, have announced a landmark multi-year partnership where Visa will become the official payment partner of the Turkish Airlines EuroLeague and the BKT EuroCup, the two premier men’s basketball competitions in Europe, until the end of the 2026-2027 season.

This strategic partnership will bring exciting opportunities for Visa cardholders, including dedicated promotional offers and discounts and hospitality packages for the Final Four in May 2025. It also offers high-impact branding opportunities with Visa’s logo being displayed across EuroLeague and EuroCup games, both in-arena and during broadcasts, as well as on the competitions’ digital platforms and content.

Four out of five in-store payments across Europe are now contactless, reflecting consumer preferences for a frictionless, efficient, and secure transaction process. Visa will collaborate with Euroleague to continue growing contactless payment technology across arenas, aiming to elevate the game-day experience for fans across Europe.

Gawain Davies, Euroleague Basketball Chief Commercial Officer, says: “We are excited to partner with Visa. This is a groundbreaking partnership for Euroleague Basketball and an excellent opportunity for Visa to connect with the basketball community. Visa’s commitment to removing barriers and connecting people within the digital payment ecosystem aligns perfectly with Euroleague Basketball’s mission to deliver unforgettable moments to our growing, passionate, and global audience.”

Kim Kadlec, Chief Marketing Officer, Visa Europe, says: “We are excited to partner with Euroleague Basketball. Sport is a highly important component of European culture, and we are proud to sponsor some of the region’s most exciting competitions and tournaments. Key sporting events – such as Euroleague Basketball – are a great way for us to connect fans across the world with their passions, driving meaningful connections and exceptional experiences.”

For over 35 years, Visa has been a leader in the sponsorship industry, proudly supporting some of the world’s most prominent sports and entertainment properties. Additionally, Visa champions artists, entertainers, and creators across music, gaming, and more.

UFC signs IBM as global AI partner

IBM and UFC, the world’s premier mixed martial arts organization and part of TKO Group Holdings have announced an innovative new partnership that will combine the power of IBM’s AI and data platform, watsonx, with the vast global reach of UFC’s content platforms to enhance the viewing experience for millions of UFC fans around the world.

With the new agreement, IBM will become UFC’s Official Global AI Partner, marking the first time UFC has opened up this marketing category to a brand partner.

The core of the partnership will feature UFC Insights Engine built with IBM watsonx.  Insights Engine will harness IBM’s expertise in data and AI technologies – including its family of Granite large language models – and UFC’s rich data feeds to provide the UFC global viewing audience with more timely, in-depth information. This includes unique insights and advanced analysis of live bouts, fighter tendencies, projections of possible match outcomes, and method of victory – all of which will be engineered to update in real-time on-screen as more live data is generated.

“This partnership with IBM is one of the most significant milestones for UFC and a game changer for how fans will experience our sport,” said Grant Norris-Jones, Head of Global Partnerships at TKO. “IBM is an iconic blue-chip, global brand with decades of experience in sports marketing. Together, we’re pioneering a product to revolutionize analytics and information in live sports. This partnership marks a pivotal win, not only for UFC and IBM, but also for fans around the world who will experience our sport in a whole new way.”

As its first official Global AI Partner, IBM will work with UFC to accelerate and scale existing capabilities, driving fan engagement with unique content experiences and unprecedented access to UFC fight information. Insights Engine, produced in collaboration by IBM and UFC’s Research and Development team, is expected to debut in early 2025. The branded insights, stats and graphics – integrated into key touch points across UFC consumer platforms, including pre-event programming, UFC Pay-Per-View broadcasts, UFC social media channels, in-venue video boards, and more – are expected to reach hundreds of millions of UFC fans in 170 countries that receive UFC’s broadcasts and follow UFC’s social media channels.

“Data and AI solutions like UFC Insights Engine built with IBM watsonx can offer current fans entirely new ways to connect with their favorite athletes and sports, while also building excitement among new generations of MMA fans,” said Jonathan Adashek, Senior Vice President of Marketing and Communications at IBM. “Leveraging watsonx and our Granite models also allows UFC to enhance its digital operations and to harness the power of its extensive library of match data – all to the benefit of current and future fans.”

“IBM watsonx is synonymous with AI, and they have been leading the charge in this space from the beginning,” said Alon Cohen, Senior Vice President, UFC Research and Development. “UFC has been working on the concept of the Insights Engine for several years,  and now we finally have the right partner in IBM with the depth of expertise in AI to bring it to life. We’re looking forward to rolling this out to our fans in the months ahead.”

EA signs multi-year agreement with Professional Women’s Hockey League

Electronic Arts Inc. has announced a multi-year partnership with the Professional Women’s Hockey League (PWHL), which will bring the players and teams into EA SPORTS NHL® 25.

The partnership advances EA SPORTS commitment to grow and authentically represent women’s sports within its games, promoting and championing the next generation of athletes. In addition to the PWHL integration, EA SPORTS will provide new ways to play NHL 25, starting with NHL Arcade launching this Friday and 4 Nations Face-Off content coming early next year in time to celebrate the heavily anticipated mid-season, international tournament hosted by the NHL and NHLPA and featuring NHL stars from Canada, Finland, Sweden, and the USA.

“We are thrilled to bring the PWHL into NHL 25 as part of a massive holiday update giving players all-new ways to play, starting in a couple of days with the frenetic energy of NHL Arcade through to the launch of 4 Nations Face-Off in the New Year,” said Bill Dollar, EA SPORTS NHL Executive Producer. “EA SPORTS continues to drive inclusivity and authenticity through its games, and in partnership with the PWHL, we will amplify the excitement of the women’s game for all fans.”

Launching December 5, the PWHL in NHL 25 will feature all six teams – the Boston Fleet, Minnesota Frost, Montréal Victoire, New York Sirens, Ottawa Charge, and Toronto Sceptres in Play Now, Online Versus, Shootout and Season Modes. In addition, PWHL uniforms will be available in World of Chel, with players*, logos, and uniforms available in Hockey Ultimate Team (HUT). To fully immerse players in the authentic PWHL experience, the update will include The Walter Cup and advanced body skeletons through SAPIEN technology integration.

“Our partnership with EA SPORTS opens new doors to elevate women’s hockey across all levels,” said Amy Scheer, Senior Vice President of Business Operations, PWHL. “Through this alliance, we’ll develop in-game and out-of-game experiences that strengthen the bond between our teams, players, and fans, bringing the PWHL closer to the global hockey community.”

“EA SPORTS is proud to support the PWHL, which has pioneered the growth of women’s hockey in North America,” said Andrea Hopelain, GM & SVP, Publishing, EA SPORTS. “We look forward to working together to help elevate and grow women’s hockey to new and existing fans worldwide, starting by bringing PWHL teams and athletes to EA SPORTS NHL 25.”

The integration of the PWHL in NHL 25 reflects EA SPORTS ongoing commitment to authentically representing and growing women’s sports in-game by capturing the excitement of game day and showcasing the emergence of the next generation of elite athletes. Having initially showcased the women’s game in NHL 22 through the International Ice Hockey Federation agreement, Toronto Sceptres forward Sarah Nurse starred as a cover athlete the following year to celebrate their inclusion into Hockey Ultimate Team (HUT). The addition of PWHL teams and players complements recent women’s leagues and features introduced in EA SPORTS FC™, UFC, and PGA TOUR over the past few years.

Tixr teams up with Winnipeg Goldeys Baseball Club

Tixr is teaming up with the Winnipeg Goldeyes to deliver a fan experience that hits it out of the park, every time.

Known for their rich history, community spirit, and tradition of excellence, the Winnipeg Goldeyes are a beloved part of Winnipeg, delighting fans season after season with top-tier minor league baseball. Since joining the American Association of Professional Baseball in 2011, the Goldeyes have built a legacy of success, claiming three championships in the league.

The team’s dedication to both performance and fan engagement has fostered a passionate fan base, one that we’re excited to support with a seamless, fan-first ticketing experience in 2025. With Tixr’s modern, visual-first, and mobile-friendly operating system, fans can spend less time navigating the ticket-buying process, and more time gearing up for the game.

“One constant in the 31 seasons we have been in business is that catering to our fans remains our top priority. Partnering with Tixr is another opportunity to improve the fan experience,” said Regan Katz, Vice President and Chief Operating Officer of the Winnipeg Goldeyes Baseball Club. “We cannot wait to show off the platform and its possibilities to our patrons.”


Looking for a ticketing partner who understood the fan journey, valued familiar features, and prioritized ease of use, the Winnipeg Goldeyes quickly identified Tixr as a top choice. Known for providing cutting-edge ticketing solutions to major teams like the Mercer Bears, USD Toreros, and NOLA Gold Rugby, Tixr brings a high standard of innovation to every sports fan’s experience. From season ticket renewals to group sales and individual games, Tixr’s platform will make the purchasing process easier and more enjoyable for Goldeyes’ fans.

“We are excited for this partnership with the Winnipeg Goldeyes and getting to work in Professional Baseball in Canada,” said Nate Liberman, VP of Sports for Tixr. “Our team can certainly deliver on enhancing the ticketing and fan experience for their loyal fans across Canada, while providing a modern ticketing platform that fans can be comfortable with and an easier purchasing solution.”


With a championship legacy and devoted fan base, the Winnipeg Goldeyes are ready to make the 2025 season unforgettable — and Tixr is excited to help fans experience every thrilling moment at Blue Cross Park.

F1 signs KitKat as official chocolate bar

Formula 1 and Nestlé have announced a new multi-year partnership making KitKat the Official Chocolate Bar of Formula 1.

The collaboration will officially launch during the 2025 season, marking the 90th anniversary of KitKat and the 75th anniversary of Formula 1. It will then expand across the world throughout 2026.

F1 fans can look forward to consumer activations, promotional prizes and immersive fan zones at select Grands Prix, with trackside branding and cheerful, light-hearted content.

Bringing its iconic “Have a Break, Have a KitKat” message to Formula 1, the partnership champions the importance of taking a moment to pause, and unites two diverse global fanbases in an innovative collaboration.

Both brands are dedicated to elevating the fan experience by combining the excitement of world-class racing with the renowned sense of humour of KitKat and tradition of sharing breaks. More details on the new partnership will be released in due course.

Emily Prazer, Chief Commercial Officer at Formula 1, said: “We’re delighted to have such a universally recognised and fun brand as KitKat joining us as a partner. They’re universally loved and we can’t wait to see the fantastic experiences they’ll be bringing to our fans at the track and the new audiences they’ll introduce to the sport.”

Bernard Meunier, Head of Strategic Business Units and Marketing and Sales at Nestlé, said: “Formula 1 is a global phenomenon with a rapidly growing, diverse fanbase, especially among younger audiences. With its global reach and packed schedule, F1 offers KitKat the perfect platform to remind everyone to make time for a break.

“We’re excited to bring our signature sense of fun to this thrilling sport and to create memorable experiences for fans around the world.”

Navigating the Future of Esports: Understanding the Esports Fan

As esports continues its rapid rise in popularity, Senior Consultants Pulkita Vaish and Mayank Pawar from EXL’s Sports Analytics practice led a primary research initiative to uncover esports fans’ evolving preferences and behaviors. This research, with contributions from former EXL intern Andrew Young, provides key insights that can help esports organizations deepen their understanding of the evolving esports fanbase and enhance their fan engagement strategies.

Esports Industry: Challenges & Opportunities

Over the past decade, esports has become a leading source of entertainment for young viewers worldwide. Esports has already amassed a global viewership of nearly 500 million in 2024, according to industry reports. This surge in popularity was evident in the impressive viewership numbers of recent international tournaments such as the League of Legends World Championship 2024 with 6.94 million peak viewers1 and Valorant Champions 2024 with 1.4 million peak viewers.2

Many global entities strive to capitalize on this untapped market, predicted to grow at 21.9% (compounded annual growth rate) between 2024-2033.3 However, despite its rapid growth, the esports industry faces significant challenges that threaten its continued future growth. Key issues include maintaining long-term fan engagement amid shifting preferences, competing for attention against traditional sports, and attracting a diverse audience. To thrive, esports organizations must adapt to evolving trends, differentiate themselves from conventional sports, and foster inclusivity across demographics. Effectively addressing these challenges is essential for securing a robust and sustainable future in this dynamic landscape.

Esports sponsorships, while lucrative, face uncertainty due to the industry’s novelty. To maximize ROI and attract sponsors, digital analytics is crucial. By tracking online interactions on platforms like Discord, Reddit, Facebook and Twitter, organizations can gauge fan sentiments, preferences and engagement. This data-driven approach enables tailored strategies to enhance fan experience and community building. Additionally, analyzing fan comments on OTT platforms provides real-time insights into fan reactions, preferences and interactions with teams and other esports fans.

Key Survey Findings on the Esports Fan

For this research, we conducted a survey to gain insights into fan preferences and behaviors. The target demographic of the survey were North American residents who consider themselves to be an esports fan. An online survey with 72 completed responses focusing on esports fan profile and behavior forms the basis of this research. The key findings from the survey are listed below:

  • Fan Demographics: The main demographic in esports is mainly millennial, typically higher income, with a large amount of esports viewers located in the Asia-pacific region. Female respondents were low despite the survey being rolled out across many different platforms, indicating a male majority in esports. Female respondents also were on average newer fans, indicating growth in female esports fan numbers which is likely because of an industry wide increase in female gamers. Nearly half of the respondents were found to have been watching esports for five or more years.

  • Fan Loyalty: Fan loyalty was found to be largely held towards players, with 40% of respondents holding loyalty towards a player as opposed to only 26% holding more loyalty towards a team. Additionally, 11% of respondents began watching esports due to a specific player whereas only 1% stated it was because of a specific team.

  • Esports Betting: The overall likelihood of fans betting on esports was also extremely low. 50% stated that the chances of them betting on an esports event was “highly unlikely,” with the second most common answer being “somewhat unlikely” at around 12.5%. This shows a general disinterest in esports betting among the fans surveyed.

  • Advertisement Preferences: Survey respondents preferred gaming-related advertisements, with around 70% fans preferring to see gaming hardware and accessories at esports events. Respondents had overall a positive sentiment towards attending an in-person event.

  • Esports Prize Pool: Prize pool size across the top games was generally large yet some games had extremely large prize pool size despite having a low peak viewer count throughout 2024.

Recommendations to Enhance Fan Engagement Strategies

  • Leverage data, analytics and AI to understand individual fan preferences and tailor content accordingly. For example, utilize viewer data to personalize content and marketing strategies, focusing on individual preferences regarding teams, players, and games. Moreover, leverage personalized newsletters, exclusive behind-the-scenes footage and custom-made merchandise to create personalized fan experiences.

  • Conduct sentiment analyses to gain a deeper understanding of evolving fan preferences and concerns. Leverage these insights to proactively address issues and to improve the overall fan experience. For example, monitor social media and community forums to gauge fans’ sentiment – related to teams, players and in-game elements – and to adapt the fan engagement strategies accordingly.

  • Increase focus on player-centric vs team-centric esports marketing to enhance fan engagement. For example, promote player-specific content through various organizational channels such as vlogs, podcasts, behind-the-scenes footage, interviews, media appearances and live Q&A sessions.

Conclusion

Esports is on the path to become one of the top forms of online entertainment worldwide. As it continues to grow, alterations must be made to ensure its continued prosperity. Moving forward, an increase in focus on revenue from in-person events and merchandizing may prove to be beneficial to maximize profits as well reduce sponsor dependency. Understanding the esports fan is essential for brands and organizations to stay informed about the changing needs and preferences of esports fans, especially given the rapid evolution of this industry.  This can help key esports stakeholders develop effective fan engagement strategies and capitalize on the opportunities presented by the industry.

References

[1] Esports Charts. (2024, November 2). 2024 League of Legends Worlds hits new record of 6.94M Peak Viewers. Retrieved from https://escharts.com/news/2024-league-legends-worlds-record

[2] Esports Insider. (2024, August 27). Esports Insider. Retrieved from Esports Insider: https://esportsinsider.com/2024/08/valorant-champions-2024-viewership

[3] Esports Market. (2024, October). Retrieved from market.us: https://market.us/report/esports-market/

About EXL: EXL has been partnering with major sports organizations across the globe to navigate issues surrounding data management, viewership, subscriptions and fan engagement to achieve business goals and to strategize for the future. EXL works extensively with these organizations to derive data-driven insights, identify opportunities for growth and deliver end-to-end improvements. To learn more about how EXL can support your organization, please get in touch with us at Sports.Analytics@exlservice.com.

Contributors:

Anuroop Talwar                                                                          

Vice President II – Sports Analytics                                    

Anuroop.Talwar@exlservice.com  

Abhishek Kumar

Engagement Manager – Sports Analytics

Abhishek.Kumar19@exlservice.com

Pulkita Vaish       

Senior Consultant – Sports Analytics

Pulkita.Vaish@exlservice.com                                                                     

Mayank Pawar

Senior Consultant – Sports Analytics                                   

Mayank.Pawar@exlservice.com